PROCESS CONSULTING

Follow-up cadence, CRM workflows and templates rebuilt for your store.

TEAM TRAINING

Recurring sessions with your BDC and sales floor, built on real call reviews.

REAL RECORDINGS

Every finding backed by the actual voicemail, text or email.

SCORED MONTHLY

A mystery shop every month, so you can see whether it actually improved.

01

The first reply is an auto-blast

A customer asks about a specific car and gets a template about this month's specials. It counts as a response in the CRM. It isn't one.

The fix: first-response templates that answer the question and ask for the appointment.

02

The phone rings once and stops

Calls get logged so the activity report looks right, but no voicemail is left. The customer never knows anyone called.

The fix: call and voicemail scripts, with coaching built on your team's own recordings.

03

Follow-up dies on day two

Day one looks strong. By day three the cadence is gone, and by day five the lead is cold while the CRM still says "working."

The fix: a cadence built into your CRM workflow, with tasks your team can't quietly skip.

04

Texts that aren't compliant

Messages go out without opt-out language. A small thing until it isn't.

The fix: compliant text templates, checked on every shop we run.

THE PROOF

You don't get a summary. You get the evidence.

Every shop produces an interactive report you open in a browser. Click a voicemail and it plays. Click an email and the screenshot opens full size. Your GM sees exactly what the customer experienced, in their own team's voice.

PAGE ONE

Score, customer profile, vehicle and the full seven-day timeline with playable recordings.

PAGE TWO

Every criterion scored on its own: response time, price quote, availability, test drive, question answered.

SHAREABLE LINK

One private link for your GM or owner. No attachment, no download, nothing to log into.

1

We shop you

A real inquiry on a real vehicle, from a tracked number and inbox. Seven days, every contact captured.

2

We score it

100 points across email and phone against a fixed rubric, plus a text compliance check. The same standard every time.

3

We walk it with you

You and your managers hear the actual voicemails. That meeting mostly runs itself.

4

We rebuild and train

Cadence, templates and CRM workflow rewritten, then ongoing sessions with your team, built on what the shop exposed.

WHY US

Other consultants tell you what's wrong. We show you.

Decades of experience in automotive retail and digital process, on both sides of the desk. We have run the sales floor and the internet department, and we have worked the vendor side telling stores how their process should run. We don't theorize about your follow-up. We trigger it, record it, and play it back to you.

Evidence, not opinion. Every score traces back to a recording or a screenshot you can open yourself.

The same rubric every time. Your score in June is comparable to your score in March, and to the store down the street.

Built by an operator. The playbook comes from running these departments, not from a slide deck.

Confidential. Reports go to leadership. Nothing is published, and nothing is shared with another dealership.

Find out what your store actually does.

Your first shop is free. We run it, score it, and walk you through the recordings. If nothing's wrong, you'll have proof of that too.

Nothing to install. We never touch your CRM or your website.

Your team won't know. That's the only way the result means anything.

One store, no obligation. You see the report either way.

You'll know in seven days. The shop runs a full week, then we walk the report with you.

Your first shop is complimentary and confidential, and creates no obligation to purchase. Inbound calls, voicemails and texts to our tracking number during the evaluation period may be recorded for quality analysis. Message frequency varies. Msg and data rates may apply. Consent is not required for purchase. See our Privacy Policy and Terms.